Chatfuel AI: Create messaging bots with this tool

Facebook and WhatsApp are very good platforms to contact clients for your businesses. Although, sometimes it becomes very tedious to have to respond to messages one by one, especially if sometimes you have to repeat the same thing over and over again. This is why Chatfuel AI is a useful tool for creating chatbots that automate these tasks.

You want to know more? Keep reading!

What is a chatbot?

Chatbot has the same meaning as “chat robot”, and although this translation is not literal, we are talking exactly about a kind of “robot” that can speak and communicate with a certain user. This means you can send and receive messages. A more technical definition is that it is an artificial intelligence program that webmasters configure to respond when their audience visits a particular website or chat room.

For the latter, you can find the main social networks on the market, including WhatsApp chats and groups, Facebook Messenger and streaming platforms such as Twitch, which, as I said, also include blogs, websites and online stores. You’ve probably met a few. For example, when you visit a company page, an automated message chat box appears.

These are typically chatbots that allow you to quickly and directly ask questions when contacted by a customer service representative. Interestingly, an individual’s responsiveness can vary greatly depending on the needs of the host company, from responding to simple messages or questions to making reservations without company staff.

Also Read: How AI Chatbots are Bridging Gaps in Human-Computer Interaction

What is ChatFuel AI and how does it work?

ChatFuel AI is a platform with which you can create customer service chatbots. Program without knowing how to program. Chatfuel works in blocks, you can combine blocks using the action buttons associated with the next block. Blocks can contain text, images, image galleries, quick replies or Twitter, Instagram, YouTube, WordPress, etc.

You can include complex behaviors in plugins that integrate popular services like the block button. It allows you to open a link to another page, start a phone call and share a message on social networks. You can even buy a product in a virtual store created on Facebook.

You can always check the performance of your chatbot by checking this platform. Then, through trial and error, you can improve it, fix bugs and make it perfect for your clients or users.

What does Chatfuel AI need?

Basically, a chatbot needs two things: a greeting message and a standard response. From there, we must create blocks that contain answers or suggestions depending on the purpose of the bot. Chatfuel AI’s interface is in English, but you can create chatbot messages in any language.

Additionally, the AI ​​Settings section allows you to write sentences with predefined answers in different languages. The chatbot recognizes sentences containing keywords and returns the response we specify. One suggestion is to include in one of your chatbot’s first messages some keywords about the services the chatbot offers.

That way, by guiding users to type specific questions, your chatbot won’t be difficult for users to understand, even if they don’t have time to carefully configure it. Chatbots don’t just answer users’ prayers.

Send a direct message with Chatfuel AI

In Messages, you can send specific messages, set regular messages to repeat periodically. You can even schedule messages for specific dates, like wishing a birthday or announcing a new offer. improve every day.

Additionally, you can build automatic replies and broadcast messages configured in AI settings. There is an analytics section where you can see how your chatbot is performing.

Usage statistics can help you understand if the results are what users want or if your chatbot needs improvement. Chatfuel AI has a private community of users who can help you with your questions and problems, you can also find more information in the help section.

How much does it cost to use Chatfuel AI?

Such a powerful and useful platform could not be free. At least many people believe so. The free plan offers basic message automation features and a Chatfuel AI logo for the bot’s home and checkout pages.

Business plan

Once you reach 1000 subscribers, Chatfuel AI offers you the option to pay for the Pro plan at $15 per month that provides premium bot features and helps you learn. This subscription allows you to remove the Chatfuel AI logo and have unlimited subscribers. Best of all, it has important tools to automate your messages.

Enterprise subscription

On the other hand, this plan can be purchased for $300 per month. In addition to the above features, we also offer VIP support. There is a tutorial on how to send updates to multiple bots at once and create a bot. Similarly, it provides you with an account manager and helps you attract bot subscribers through ads.

As you can see, if you use a tool called Chatfuel correctly, your engagement rate will increase. You will be able to achieve greater customer satisfaction with effective and personalized treatment.

Also Read: Kuki AI: Chatbot That Can Interact with Users on Blogs

Benefits of Chatfuel AI

Unlimited agents in one number

Chatfuel allows you to assign multiple agents to a single WhatsApp Business number. This allows you to deploy more staff to answer questions, improving response time and customer experience.

This is especially useful during peak season or unexpected spikes in demand. Chatfuel automation is responsible for routing messages to the most appropriate available agent.

Verified green badge

Chatfuel uses the official WhatsApp API to provide green badges of verified accounts. This qualification provides confidence and professionalism to our clients.

GPT Chat Integration

Chatfuel recently added the ability to integrate OpenAI’s advanced artificial intelligence into Chat GPT. This takes automated conversations to another level. Chat GPT can understand the complex context, humor and sarcasm of users’ messages.

This allows for a natural and satisfactory response. The integration is simple and does not require programming knowledge. Easily add your GPT Chat account and enable auto-replies.

Other notable features

In addition to the above, Chatfuel allows you to recover abandoned shopping carts with personalized and timely messages. Additionally, integrate e-commerce, CRM or CDP data via API. Another of its functionalities is to perform segmentation and analysis of customer behavior. You can also create chatbots for Instagram and Facebook.

These are the steps

Sign up for Chatfuel AI and start your 7-day free trial. Then you must connect your verified WhatsApp Business account. Then simply scan the QR code in the app. Choose a pre-designed chatbot template based on your use case (customer service, sales, technical support, etc.).

You should customize your conversation flow by dragging and dropping pre-made message blocks. You can track your chatbot’s conversations and behavior with Chatfuel AI’s real-time statistics.